Walsham Grange
- Care home
- 75 beds
- No nursing
- Dementia care
- Registered since 2013
- North Walsham, Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
8 ratings
First rated Requires improvement in 2015, most recently Requires improvement in July 2023.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
86 of 288
rated care homes in Norfolk are rated Requires improvement, like this one.
Walsham Grange: inspection record
Rated Requires improvement in July 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: The Shires (Good, 0.3 miles away) and Furze Hill House (Good, 0.9 miles away).
Nearest care homes:
- G The Shires Good, 0.3 miles away
- G Furze Hill House Good, 0.9 miles away
- RI Halvergate House Requires improvement, 1 mile away
- G Rose Meadow Good, 1 mile away
- O Kevlin House Outstanding, 1.1 miles away
About the service
From the Care Quality Commission's inspection report published 21 July 2023. Quoted under the Open Government Licence.
Walsham Grange is a residential care home providing accommodation and personal care to up to 75 people. The service provides support to older people, some of whom are living with dementia. At the time of our inspection there were 50 people using the service.
Read the rest of CQC's summary
Walsham Grange offers accommodation which is over two levels. There are various shared living areas in the home which include a quiet lounge, a conservatory and dining room. There are shared bathing facilities on each floor. Some bedrooms benefit from ensuite facilities.
What inspectors found
Following the last inspection, the provider had reviewed the quality assurance processes in place. These required further time to become embedded and to support continual drive of improvement of the quality and standard of care in the home.
Read the rest of CQC's summary
We received mixed feedback from relatives regarding the staffing levels in the home. A recruitment drive was ongoing and several new staff had joined the staff team. A process was in place to ensure staff were recruited safely.
Staff had completed infection control training and were knowledgeable of measure to take to apply this in their work. This included maintaining a clean environment, wearing of appropriate personal protective equipment (PPE) and practicing good hand hygiene.
People appeared to be relaxed and comfortable with staff. Staff were observed treating people with dignity, respect and kindness.
People received their medicine from trained and competent staff. The regional manager conducted checks of staff skill and knowledge to ensure they were safe in their practice.
An induction process was in place which prepared staff for their role. Staff told us they received a blend of face-to-face training as well as e-learning. In addition, the regional manager and senior staff team conducted checks of staff skills and practice. One staff member told us they had recently completed an in- house virtual dementia training session which had enhanced their knowledge and understanding of providing care for those living with dementia.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff felt supported by the management of the service and were happy in their role. One staff member told
us, "This is the best caring environment I have worked in. The staff work well together and help each other. We get time to speak with people here and build a bond with them."
Questions to ask when you visit
- Safe was rated Requires improvement on 21 July 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 21 July 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Marie Summersgill
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)11 inspection reports, latest 21 July 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- MAPS Properties Limited
- Ownership type
- Organisation
- Companies House number
- 03566459 (opens Companies House)
MAPS Properties Limited runs 3 services, all in the East of England. 1 is rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by MAPS Properties Limited
- G Nightingale Care Home Good. Care home, Norfolk
- RI The Limes Requires improvement. Care home, Norfolk
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Walsham Grange provide nursing care?
- No. The Care Quality Commission lists Walsham Grange as a care home without nursing.
- How many beds does Walsham Grange have?
- The Care Quality Commission's register lists 75 beds at Walsham Grange.
- When was Walsham Grange last inspected?
- The Care Quality Commission's latest rating for Walsham Grange was published on 21 July 2023.
- Who runs Walsham Grange?
- Walsham Grange is run by MAPS Properties Limited. It runs 3 services, all in the East of England.
- What is Walsham Grange's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 21 July 2023.
Contact
- Phone
- 01692 405818
- Address
- 81 Bacton Road, North Walsham, NR28 0DN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: The Shires (Good, 0.3 miles away) and Furze Hill House (Good, 0.9 miles away).
Nearest care homes:
- G The Shires Good, 0.3 miles away
- G Furze Hill House Good, 0.9 miles away
- RI Halvergate House Requires improvement, 1 mile away
- G Rose Meadow Good, 1 mile away
- O Kevlin House Outstanding, 1.1 miles away