The Limes

The Limes is all on one level. There are various communal lounges and dining rooms and quiet areas as well as a shared garden. The Limes offers people the choice of single bedrooms but also shared double bedrooms if people prefer. Some bedrooms benefit from ensuite facilities. There is also an office onsite. The layout of the building is designed to support people living with dementia and/or who require support to move around safely.

Since the last inspection, there had been a new registered manager appointed to the service as well as changes and improvements to systems, processes and the environment. This had resulted in many changes for the better but was not yet fully embedded.

People were mostly supported to safely administer and manage their medicines. However, there were some discrepancies that had not been identified during audits. The registered manager put additional measures in place to address this during the inspection.

People were supported by trained staff in all aspects of their daily life. This included going to the pub, maintaining contact with friends and relatives, having meals and drinks out, socialising and meeting their health needs. Staff had received additional training which relatives told us had been seen in improved practices and care. Staff were still being supported to fully develop their knowledge and confidence to implement learning.

People told us the management had improved since the recent start of the new registered manager and this had a positive impact on the quality of care they received. This included the care being more organised, improved communication and staff skills.

The registered manager made sure all staff and visitors followed the latest government guidance for reducing risks about COVID-19 and the spread of infection. Staff had received additional training on this topic to ensure they could keep people as safe as possible.

People had access to health professionals who worked closely with the staff and management team to ensure all health concerns were looked into straight away. The staff team worked closely with community nursing teams to look at shared care to ensure quicker responses, treatment and advice for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.