Redlands House

Date of Assessment: 10 Dec 2024 to 17 Jan 2025. The service is a residential care home providing support to older people living with dementia and/or mental health conditions. At the time of this assessment, 32 people were living at Redlands House. We identified some shortfalls at this assessment in relation to medicines management. However, the management team were receptive to our feedback and immediately acted upon it to ensure improvements were made. People received care that was person-centred, kind, compassionate and that had a positive impact on their quality of life. People’s needs had been thoroughly assessed and care had been planned with them and those important to them. Care was delivered by safely recruited staff who had been trained and understood the importance of providing respectful, safe and dedicated care to ensure people’s outcomes were consistently good. Care delivery was based on best practice guidance and monitored; to support people’s health and wellbeing and ensure they lived healthier lives. People had enough to eat and drink and had access to health professionals as needed. Appropriate consent was in place and staff understood the need for this. People were treated with kindness and respect and the home’s culture was one of positivity, engagement and warmth; relatives and visitors were made to feel welcome and involved. Staff felt cared for and valued and told us morale was high. Staff were well trained, supported and encouraged to be the best they could be in their roles. Managers lead by example and demonstrated a commitment to continuous learning and improvement. Their positive values encouraged the same of their staff and this ensured people lived in a happy home filled with warmth. Managers were visible, encouraging and knowledgeable, and they sought people’s feedback and acted upon it. They, and their staff, worked in partnership with other stakeholders to ensure people received continuous care that was the best it could be.