The Croft Residential Home

Staff continued to promote the importance of choice and ensured people were able to have their preferences met. People were given the opportunity to express their views in a number of ways and the provider was continually making improvements to ensure people received high quality care. Records evidenced people's needs had been assessed and demonstrated the on-going care and support people received.

The provider continued to have a visible presence at the home which people appreciated and valued and they were supported by a registered manager who led by example and was motivated and passionate about improving care for people living at The Croft. The management team had built on their systems to sustain and improve the quality and effectiveness of the service.

The staff team worked well together and understood their roles and responsibilities in relation to ensuring people were kept safe from risk and avoidable harm. People received their medicines on time and as prescribed.

People had access to healthcare as required and the provider had forged good relationships with health professionals to ensure people received healthcare support that was appropriate and timely. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.