Arbour Lodge

Arbour Lodge is a residential care home providing personal care to up to 29 people. The service provides support to older people, some of whom are living with dementia as well as people with physical disabilities or sensory impairment. At the time of our inspection there were 27 people using the service. Arbour Lodge accommodates people in one adapted building.

People told us they felt safe living at Arbour Lodge. Staff had been trained in safeguarding and knew how to escalate concerns for people's safety. Risks were assessed, managed and known by the staff team. People received their medicines as prescribed and systems used for the management of medicines were safe. Staff followed guidance in infection control and the home environment was clean and tidy. Incidents and events were reviewed to ensure learning and improvement could take place. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.