Parkdale Care Home

There was enough staff to support people safely and they had been safely recruited to work at the service. Staff were administering medicines safely and following procedures to keep people safe from the risk of infection. Where incidents had occurred, these were reviewed, and learning was drawn from them to share with staff and prevent things from reoccurring.

People's needs were assessed and planned for in line with good practice. People were involved in their care planning and their needs and preferences were considered. People were involved in making improvements to their environment and we saw the provider was working to continuously improve areas of the home. People were supported by staff who understood their needs and preferences.

Staff had the skills to carry out their roles and were able to demonstrate a knowledge of how people should be supported effectively. Staff understood people's health conditions and staff worked with other agencies to provide support. Staff supported people to eat and drink and manage any risks, people had a choice of meals and were happy with the quality of the food and drinks they were offered.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had systems in place to check on the quality of the care people received and to monitor this and look for areas of improvement. We found the provider was ensuring a learning culture was in place and working with other professionals.