Park Road CCT

Park Road accommodates up to three people in one adapted building. There is a large private garden to the rear of the property.

People's needs were assessed and reviewed to ensure care met their current needs. Staff received training which equipped them with an understanding of people's needs. People were supported to eat and drink sufficient amounts to maintain their health. The staff team worked in partnership with other agencies to meet people's health needs. People were asked to consent to their care and their decisions were respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People described staff as friendly and caring. Staff supported and encouraged people to maintain and develop their independent living skills. People were asked about how their individual, diverse needs could be met and staff were aware of these.

People's life histories and experiences were known by staff. Changes to people's needs were recorded so people could receive care that met their needs. People were supported to follow interests they enjoyed and were confident to raise a concern if they were unhappy about the care they received.

People, staff and professionals expressed confidence in the management team. The manager used audits and systems to monitor the quality of care people received. Where improvements were identified, action was taken to address these. The management and staff team worked in partnership with other agencies to ensure people's needs were met.