Eversleigh Care Centre

Our rating for this key question has changed from requires improvement to good. However, improvements were needed to the system used for oversight of medicines and incidents to ensure timely, appropriate action was taken in response to incidents and events. Improvements were also needed to ensure staff training was up to date to ensure the care provided by staff reflected current best practice. People felt safe. Staff understood their responsibilities to raise any concerns about people’s care. Staff and leaders understood people’s risks and managed them effectively. People received their medicines as prescribed and there were systems in place to monitor the safety and cleanliness of the home environment.

Our rating for this question remains good. People received support to manage their health and the staff team worked in partnership with healthcare professionals to meet people’s health needs. People were asked for their consent before care and support was provided, and where necessary people’s capacity to make decisions about their care was assessed and recorded. The scores for this area have been combined with scores based on the rating from the last inspection.

Our rating for this question remains good. People spoke positively about the support they received from staff. They described staff as kind, cheerful and caring. People told us they were supported to remain as independent as possible and we observed staff supported them in a dignified way. However, some people raised concerns about delays in staff responding to call bells and improvements were needed to ensure staff knew people’s life histories, and individual preferences, so they could provide them with care that met each person’s individual needs. The scores for this area have been combined with scores based on the rating from the last inspection.

Our rating for this question remains good. People told us they felt able to raise concerns about their care. Relatives told us improvements had been made recently regarding access to the management team and there was a system in place to support the management of complaints. The scores for this area have been combined with scores based on the rating from the last inspection.

Our rating for this key question has changed from requires improvement to good. People and staff spoke positively about the recent changes to the management team. Improvements to governance processes had been improved since the last inspection and this had improved the quality of daily checks carried out to ensure people’s care needs were being met. However, staff and partner agencies expressed concerns about the instability of management within the home and felt this impacted people’s care. Further improvements to monitoring systems and processes used to monitor incidents, medicines and people’s care were required, to ensure effective action could be taken where concerns were identified.