Burgess Manor

We found the following examples of good practice.

The home facilitated face to face visits, in line with government guidance. Visiting policies had been updated to reflect the recent changes to government guidance.

The home had a designated visiting area which had its own entrance, this helped keep people safe by minimising traffic within the home. Alternatives to in-person visitation, such as virtual visits, were also supported.

A 'booking in' procedure was in place for visitors to the home including a health questionnaire and evidence of a negative lateral flow test. This helped prevent visitors spreading infection on entering the premises.

The home facilitated people to access the community in a safe way. Staff supported people with the use of risk assessments, PPE and good hand hygiene practices.

Individual COVID-19 risk assessments for people and staff at risk had been completed. This helped mitigate the risks of contracting the virus.

People and staff were tested regularly for COVID-19. Staff employed at the home had been vaccinated, to help keep people safe from the risk of infection. Some staff had received their COVID-19 booster vaccinations.

The home had a team of long standing staff, this helped keep people safe by minimising the need to use staff from external sources, such as agency staff.

Infection control policies and procedures helped ensure that the home adopted best practice which complied with current guidance. The home was clean and hygienic. We noted some chipped and damaged paintwork in the communal corridors which could prevent effective cleaning, however, this had already been identified by the registered manager. Plans were in place to continue refurbishing parts of the home.

The home employed full time domestic staff. Cleaning schedules and audits were in place to help maintain cleanliness and minimise the spread of infection.

The home comprised of four units, meaning that during times of a COVID-19 outbreak, any people who were COVID-19 positive could be cared for separately from those with a negative status.

Staff were trained and competent in infection prevention and control best practices and how to put on and take off PPE. The home had adequate supplies of appropriate PPE. Staff had a designated area of the home where they could change into their uniforms and put on PPE before each shift. A COVID-19 policy file was in place which provided staff with up to date guidance.

The registered manager maintained links with external health professionals to enable people to receive the care and intervention they needed. Virtual consultations took place as and when necessary.

The five questions we ask about services and what we found