S E L F Limited - 14 Park View

At the lasted rated inspection this key question was rated as good. At this inspection the rating has remained good. This meant overall people were safe and protected from avoidable harm.

The registered manager and staff were very conscious of all aspects of their responsibilities to safeguard people whilst supporting individuals to live in the least restrictive environment possible. People were supported to do the things that were important to them and manage any associated risks. Recruitment practices were meeting requirements. There were enough staff to deliver the care and staff turnover had stabilised and agency were no longer used.

At the lasted rated inspection this key question was rated as good. At this inspection the rating has remained good. This meant on the whole people’s outcomes were consistently good, and people’s feedback confirmed this.

People’s needs were assessed before they came to use the service. The care records clearly detailed people’s needs. Staff made people aware of their rights around consent and respected these when they delivered the person-centred care.

At the lasted rated inspection this key question was rated as good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

The staff knew them well and could describe their needs, including how any of their cultural needs were met. Staff sought people’s views about how to support them and, when appropriate, relatives were included them in discussions about the support being offered. The registered manager actively promoted an approach where people were truly respected and valued as individuals and empowered to be partners in their care. Staff went above and beyond to support people reach their full potential.

At the lasted rated inspection this key question was rated as good. At this inspection the rating has remained good. This meant people’s needs were met through good organisation and delivery.

The registered manager and staff ensured everyone could access the care, support and treatment they need when they needed it. They understood the diverse health and care needs of people and their local communities.

At the lasted rated inspection this key question was rated as good. At this inspection the rating has remained good. This meant the service was managed by leaders who created a culture aimed at promoting high-quality, person-centred care.

The registered manager had consistently strived to ensure the service put people first. They had introduced a level management structure, which meant everyone was encouraged to support the development of the service. This led to staff and people making presentations around how to provide the best care and contributing to the development of the service. Staff had a really positive experience of working in the service as they felt their views and suggestions were actively taken on board.