Primrose Care Home
- Care home
- 22 beds
- No nursing
- Dementia care
- Registered since 2017
- Hetton-le-Hole, Sunderland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2018.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
73 of 86
rated care homes in Sunderland are rated Good, like this one.
Primrose Care Home: inspection record
Rated Good in July 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G S E L F Limited - 14 Park View Good, 0.3 miles away
- G S E L F Limited - 15 Park View Good, 0.3 miles away
- G SELF Limited - 16 Park View Good, 0.3 miles away
- G Elizabeth Fleming Care Home Good, 0.6 miles away
- RI Regents View Requires improvement, 0.6 miles away
About the service
From the Care Quality Commission's inspection report published 1 July 2022. Quoted under the Open Government Licence.
Primrose Care Home is a residential care home providing personal care to up to 22 people. The service provides support to older people, some of whom are living with dementia. At the time of our inspection there were 21 people using the service.
What inspectors found
People were self-isolating as the home had a COVID-19 outbreak when we visited. However, relatives and staff gave extremely positive feedback about the home and felt people were safe. The home had good infection prevention and control practices. Relatives confirmed staff always wore PPE when they visited the home.
Read the rest of CQC's summary
Staff knew about the safeguarding and whistle blowing procedures. They felt able to speak up if needed. Enough staff were deployed to meet people's needs and new staff were recruited safely.
Medicines were being managed safely. Risk assessments were carried out if needed. Incidents and accidents were investigated and action taken to help prevent them happening again.
Staff were well supported and received the training they needed. Relatives and staff gave very good feedback about the management and said they were approachable.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had effective quality assurance system which included checks to help keep people safe. People, relatives, staff and professionals were regularly asked for feedback about the home.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Carol Patterson
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 1 July 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Primrose Care Home Hetton Ltd
- Ownership type
- Organisation
- Companies House number
- 10541336 (opens Companies House)
Getting help from Sunderland City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sunderland City Council
- Ask for a care needs assessment
- Phone: 0191 520 5552, Monday to Friday 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Primrose Care Home provide nursing care?
- No. The Care Quality Commission lists Primrose Care Home as a care home without nursing.
- How many beds does Primrose Care Home have?
- The Care Quality Commission's register lists 22 beds at Primrose Care Home.
- When was Primrose Care Home last inspected?
- The Care Quality Commission's latest rating for Primrose Care Home was published on 1 July 2022.
- Who runs Primrose Care Home?
- Primrose Care Home is run by Primrose Care Home Hetton Ltd.
- What is Primrose Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 July 2022.
Contact
- Phone
- 0191 517 2496
- Address
- 62-62A Station Road, Hetton Le Hole, Houghton Le Spring, DH5 0AT Map (opens Google Maps)
Compare nearby
- G S E L F Limited - 14 Park View Good, 0.3 miles away
- G S E L F Limited - 15 Park View Good, 0.3 miles away
- G SELF Limited - 16 Park View Good, 0.3 miles away
- G Elizabeth Fleming Care Home Good, 0.6 miles away
- RI Regents View Requires improvement, 0.6 miles away