Elizabeth Fleming Care Home

Improvements were needed to ensure some risks were managed effectively. The registered manager took immediate action to address this.

There were enough staff to meet people's needs. New staff were recruited safely

Staff received regular supervision and accessed the training they needed. Staff supported people with eating, drinking and to access health care services, where required.

Following relatives' feedback, the provider was making environmental changes. Relatives told us progress had been made but further improvements were needed. Relatives had improved the garden spaces for the benefit of residents, as they said these had been neglected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans were personalised and detailed. They clearly described the help people needed from care staff. Complaints were investigated and people and relatives knew how to raise concerns. The registered manager was taking action to improve the provision of activities.

Improvements were needed to improve communication with relatives and to engage in formal ways with people and their family members. We have made a recommendation about this.

Staff confirmed the registered manager was approachable and dealt with issues. Regular quality assurance checks took place which had been successful in identifying areas for improvement.