Half Acre Care Home

Individual care plans were in place. Work was being completed to further enhance plans providing personalised information about people's individual needs and wishes. Where risks had been identified these had been assessed and planned for. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to follow routines of their choosing. Activity staff and on-line resources were available to help promote people's well-being. The home was to explore further opportunities with regards to people's sexuality and cultural needs.

People were complimentary about the quality and choice of meals provided. Kitchen staff understood the dietary needs of people and additional advice and support was sought where people were at nutritional risk.

Clear management systems were in place to monitor and review standards across the home. Where action was identified, plans were in place to make any improvements needed. People we spoke with and staff were confident in the management and leadership at the home.

Safe recruitment procedures were in place. The staff team was stable with little turnover. Staffing levels were kept under review to ensure changing needs were appropriately met. A comprehensive programme of training and development was in place. Staff told us they felt supported and were equipped to carry out their role and responsibilities.

People's prescribed medicines were managed safely. Staff responsible for the administration of medication had completed training and had their practice assessed to make sure it was safe.

Suitable arrangements were in place to ensure the premises and equipment were appropriately maintained and kept safe. Good hygiene standards were maintained, and relevant guidance was followed to help minimise the risk of cross infection.

Systems and processes were in place to deal with any safeguarding concerns and complaints. People and their visitors said they felt able to raise any issues with the staff team. Managers worked with relevant agencies to resolve any concerns and improve systems so people received safe and effective care.