Dene Grange Care Home

People felt safe and medicines were managed well. People and their relatives said staff were kind and looked after them very well.

The home was well-led, and the registered manager had improved governance and quality assurance systems. Lessons were learnt when things went wrong.

The home was still in the process of refurbishment, but this was expected to be completed in the next few months. The home and surrounding gardens had been made safe and ongoing monitoring took place.

There were enough staff to meet people's needs, although there was a lack of domestic staff and the registered manager had already gained agreement for domestic staff to be increased. Staff were recruited safely and were inducted into the service and received suitable ongoing training.

The home was clean and tidy, although due to a lack of domestic staff, touch points were not cleaned as often as they should have been. There were some inconsistencies with staff around the use of PPE. These issues were addressed immediately by the registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported with foods and drinks they enjoyed. People were supported to access healthcare services and staff had good working relationships with external professionals.