Elm Bank Care Home
- Care home
- 48 beds
- No nursing
- Dementia care
- Registered since 2020
- Hexham, Northumberland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
First rated Requires improvement in 2015, most recently Good in February 2021.
6 years
since the latest rating was published. A rating this old may not show how the service is today.
77 of 89
rated care homes in Northumberland are rated Good, like this one.
Elm Bank Care Home: inspection record
Rated Good in February 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Dene Grange Care Home Good, less than 0.1 miles away
- G Acomb Court Good, 0.3 miles away
- RI Oaklands Requires improvement, 0.5 miles away
- G Carntyne Residential Care Home Good, 0.7 miles away
- G Cambian Dilston College Good, 1.9 miles away
About the service
From the Care Quality Commission's inspection report published 10 February 2021. Quoted under the Open Government Licence.
Elm Bank Care Home is a residential care home providing accommodation and personal care for up to 48 people across three floors. At the time of the inspection 27 people were living at the home.
What inspectors found
People and relatives were complimentary of the care received. We were told people felt very safe with the staff and relatives commented on the trust they had with the staff team and management. People described staff as "lovely," "wonderful" and "perfect." Relatives described them as being "very understanding and respectful of people's needs."
Read the rest of CQC's summary
There were enough staff to meet people's needs in a safe way. Infection prevention and control systems followed government guidance to minimise the impact of Covid-19. Risks were assessed and steps taken to minimise hazards. Medicines were managed safely by trained staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported with any healthcare needs and staff followed the guidance of health care professionals when needed.
Care was provided in a personalised way which respected people's wishes and preferences. There was a focus on communication and making sure people received information in a way they understood. End of life care was provided in a dignified way.
Relatives felt the home was well managed and they would recommend the home. Quality assurance systems were used to monitor and improve the quality and safety of the care and support provided.
Questions to ask when you visit
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- John Shiells
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 10 February 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Marton Care Homes LtdBrand: North Bay Group
- Ownership type
- Organisation
- Companies House number
- 12478901 (opens Companies House)
Marton Care Homes Ltd runs 11 services in England, 7 of them in the North East. 11 are rated Good or Outstanding.
Other services run by Marton Care Homes Ltd
- G Botham Hall Good. Care home, Kirklees, Yorkshire and the Humber
- G Dene Grange Care Home Good. Care home with nursing, Northumberland
- G Elizabeth Fleming Care Home Good. Care home with nursing, Sunderland
- G Half Acre Care Home Good. Care home, Bury, North West
Getting help from Northumberland County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Northumberland County Council
- Ask for a care needs assessment
- Phone: 01670 536 400
- Support for carers
- Paying for care: Northumberland County Council
Checked on the council's website, November 2026.
Common questions
- Does Elm Bank Care Home provide nursing care?
- No. The Care Quality Commission lists Elm Bank Care Home as a care home without nursing.
- How many beds does Elm Bank Care Home have?
- The Care Quality Commission's register lists 48 beds at Elm Bank Care Home.
- When was Elm Bank Care Home last inspected?
- The Care Quality Commission's latest rating for Elm Bank Care Home was published on 10 February 2021.
- Who runs Elm Bank Care Home?
- Elm Bank Care Home is run by Marton Care Homes Ltd. It runs 11 services in England, 7 of them in the North East.
- What is Elm Bank Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 February 2021.
Contact
- Phone
- 01434 606767
- Address
- Dene Road, Hexham, NE46 1HW Map (opens Google Maps)
Compare nearby
- G Dene Grange Care Home Good, less than 0.1 miles away
- G Acomb Court Good, 0.3 miles away
- RI Oaklands Requires improvement, 0.5 miles away
- G Carntyne Residential Care Home Good, 0.7 miles away
- G Cambian Dilston College Good, 1.9 miles away