Epworth Grange

People's experience of using this service and what we found: People living at the home and relatives said they felt the service was safe. There were enough staff to care for people safely and correct staff recruitment procedures were followed. Risks were effectively managed at the home and accidents and incidents were monitored.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supervisions and appraisals took place and staff received enough training to support them in their roles. People were supported to maintain good nutrition, hydration and health.

We received positive feedback about the care provided from relatives and people living at the home. Staff were described as kind and caring and treated people well. We observed plenty of caring observations between staff and people living at the home.

Systems were in place to manage complaints. The feedback we received was that the care was person centred and that people were able to participate in a range of activities at the home.

There were systems in place to monitor the quality of service through audits, meetings, surveys and competency checks. The home worked in partnership with other organisations to ensure positive outcomes for people. For more details, please see the full report which is on the CQC website at www.cqc.org.uk