Cameron House Care Home

The home has two floors which supports a mixture of people with residential and nursing needs. There is a large communal lounge and dining area, a smaller lounge, with a conservatory and an accessible garden. All bedrooms are single occupancy.

There were times when staff were not visible in the lounge area, especially when the activities organiser was not on duty. The manager said staffing levels would be reviewed immediately. Staff were safely recruited and received the training and support to carry out their roles.

People were supported to maintain their nutrition, hydration and health. Improvements had been made in oral care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives said the staff were kind and caring. We observed positive interactions throughout our inspection. Staff said they enjoyed working at Cameron House and felt well supported by their colleagues and the management team.

A quality assurance system was in place, including audits carried out by the regional operations manager and director. Action plans were written and signed off when completed. All incidents and accidents were reviewed to reduce the risk of a reoccurrence. Complaints were responded to appropriately.