South Bebside Care Home

Risks to people's health and safety were clearly assessed and regularly reviewed. Staff followed these plans to ensure people's safety.

The provider had clear safeguarding policies and systems in place. Staff understood safeguarding principles and the potential signs of abuse. They worked well with external partners to keep people safe.

Lessons learned followed any serious incidents, at a local level and via regional management reviews of data regarding falls and incidents.

The environment was clean and safe, with some recent refurbishment. More refurbishment was planned as were improvements to the outdoor space.

Staff were recruited safely. They received ongoing support, such as training, supervision and competence checks.

Medicines were stored and administered safely by suitably trained staff. Clear systems and processes were in place to ensure good practice was followed and errors were minimised.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's nutritional needs were well understood and acted on. Staff used nationally recognised tools to monitor risks associated with malnutrition.

Staff demonstrated a strong rapport with people throughout the inspection. They worked hard to help people feel at home and included, despite the challenges of the pandemic.

Planned activities had been significantly reduced due to a recent outbreak. There were clear plans in place to reintroduce these communal activities, as well as outings planned via the provider's minibus.

The registered manager was well respected by staff and external partners. Feedback from external specialists was positive.

Systems were in place for sharing information between staff teams and with external professionals where needed.

Clear systems were in place to maintain oversight of the service.