Roselands

Right Care People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.

Right Culture People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. People received good quality care, support and treatment because sufficient numbers of trained staff could meet their needs and wishes. People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs.

Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing.

People told us or indicated they were happy living at the service. Relatives felt their loved one were safe living at Roselands. People were relaxed in the company of each other and staff and there was a relaxed and happy atmosphere. People were protected from the risks of abuse by staff who understood their responsibilities in relation to keeping people safe.

People were supported by a regular team of staff who had been recruited safely. Staff who knew people well and understood how best to communicate with them in a way they could understand.

The service was clean and there were robust infection prevention and control measures in place. Staff wore appropriate personal protective equipment.

Effective checks and audits on the quality and safety of the service were regularly completed. When shortfalls were identified, action was taken to address these.