The Cumberland

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question Requires Improvement. We identified breaches of regulation as potential risks had not always been assessed, guidance was not always available to staff informing them how to keep people safe, there were not enough staff deployed to meet people’s needs and people’s medicines had not always been appropriately stored or recorded. The previous breaches of regulation had been met, and the provider was no longer in breach of regulation. At this assessment the rating has changed to Good. This meant people were safe and protected from avoidable harm.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question Good. At this assessment the rating has remained the same Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained the same Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question Good. At this assessment the rating has remained the same Good. This meant people’s needs were met through good organisation and delivery.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question Requires Improvement. We identified a breach of regulation as care records had not always been reviewed or updated and the checks and audits that were in place had not identified the concerns that were found. The previous breaches of regulation had been met, and the provider was no longer in breach of regulation. At this assessment the rating has changed to Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.