The Hailey Residential Care Home
- Care home
- 40 beds
- No nursing
- Registered since 2010
- Herne Bay, Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
89 of 445
rated care homes in Kent are rated Requires improvement, like this one.
The Hailey Residential Care Home: inspection record
Rated Requires improvement in July 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: The Cumberland (Good, 0.1 miles away) and Kimberley Residential Home (Good, 0.3 miles away).
Nearest care homes:
- RI St Brelades Requires improvement, less than 0.1 miles away
- G The Cumberland Good, 0.1 miles away
- RI Kingsley Requires improvement, 0.3 miles away
- G Kimberley Residential Home Good, 0.3 miles away
- G Whitebirch Lodge Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 7 July 2023. Quoted under the Open Government Licence.
The Hailey Residential Care Home is a care home providing accommodation and personal care to up to 40 people who require support with their mental health. At the time of our inspection there were 36 people using the service, 17 of whom received the regulated activity of personal care.
What inspectors found
Risks to people's health, safety and welfare were not consistently managed. Risk assessments, to provide staff with guidance on how to minimise risks, were not completed in some cases.
Read the rest of CQC's summary
People received their medicines as prescribed. However, we identified an area for improvement around the recording of application of prescribed creams.
Recruitment processes had not been consistently followed and we identified this as an area for improvement.
Checks on the safety and quality of the service were not consistently effective or robust. When feedback had been received from people or staff, this had not been analysed. There was not an effective system to ensure feedback was followed up to ensure improvements were made.
People were supported by enough regular staff who knew them well. People were supported to go out for activities and appointments. Staff understood how to protect people from the risks of abuse and knew how to report any concerns.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People spoke positively about the service, and it was clear staff knew people well. Staff felt valued and supported by the registered manager.
Questions to ask when you visit
- Safe was rated Requires improvement on 7 July 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 7 July 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Niall Edwards
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 7 July 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- All About Care Limited
- Ownership type
- Organisation
- Companies House number
- 04903182 (opens Companies House)
All About Care Limited runs 2 services, all in the South East. 0 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by All About Care Limited
- RI Wimbledon House Residential Care Home Requires improvement. Care home, Kent
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does The Hailey Residential Care Home provide nursing care?
- No. The Care Quality Commission lists The Hailey Residential Care Home as a care home without nursing.
- How many beds does The Hailey Residential Care Home have?
- The Care Quality Commission's register lists 40 beds at The Hailey Residential Care Home.
- When was The Hailey Residential Care Home last inspected?
- The Care Quality Commission's latest rating for The Hailey Residential Care Home was published on 7 July 2023.
- Who runs The Hailey Residential Care Home?
- The Hailey Residential Care Home is run by All About Care Limited. It runs 2 services, all in the South East.
- What is The Hailey Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 7 July 2023.
Contact
- Phone
- 01227 742366
- Address
- 7-8 The Downs, Beacon Hill, Herne Bay, CT6 6AU Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: The Cumberland (Good, 0.1 miles away) and Kimberley Residential Home (Good, 0.3 miles away).
Nearest care homes:
- RI St Brelades Requires improvement, less than 0.1 miles away
- G The Cumberland Good, 0.1 miles away
- RI Kingsley Requires improvement, 0.3 miles away
- G Kimberley Residential Home Good, 0.3 miles away
- G Whitebirch Lodge Good, 0.4 miles away