Wimbledon House Residential Care Home

Risk assessments, such as the risk of choking, were not sufficiently detailed. For example, there was no guidance for staff about what to do should a person begin to choke, in line with good practice. Whilst staff, who knew people well, had been trained in first aid, the service was using agency staff and recruiting new staff. This meant there was a risk staff who were unfamiliar would not know what action to take.

When people were at risk of constipation, there was insufficient guidance for staff about when the medication should be given or when to seek advice from a health care professional. Other risk, such as a possible deterioration in mental health were in place.

People were protected from the risks of abuse, and discrimination. Staff understood how to report concerns. People were supported by a consistent staff team who had been recruited safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they felt safe and happy living at the service. Equality and diversity were promoted by staff who treated people equally as individuals. People were encouraged to make suggestions about the day to day running of the service and their ideas were listened to and acted on.

People were supported to see health care professionals when needed. Staff worked closely with community psychiatric nurses, community nurses and GPs to make sure people received the support they needed.