Tarrys Residential Home

People and their relatives told us they felt safe. One person told us, “I feel safe here because all the staff are nice to me. If I fall [staff are] there straight away. Everyone helps me." Staff knew how to safeguard people and felt confident to raise concerns with the registered manager. The registered manager escalated any safeguarding concerns, notifying relevant partner agencies and working with them to keep people safe. Records we reviewed supported that the staff and management followed their safeguarding processes.

People and their relatives were involved in managing people’s individual risks. A relative told us, “I’m the first point of contact and the staff keep me informed. There’s no delay either, even if the manager isn’t in.” Staff and the registered manager were knowledgeable about people’s individual risks and told us they involved people, their families, and professionals to monitor and manage risks. We observed staff supporting people in line with their risk assessments and care guidelines.

People and staff gave mixed feedback about staffing levels. We reviewed records to assess the safety of staffing levels at night and were not assured that the provider had assured themselves in this area. We fed this back to the registered manager who took action, increased staffing levels and completed assessments to assure themselves there were sufficient staff. Staff training was not up to date when we started our assessment, we fed this back to the registered manager who ensured staff completed their training and confirmed this was now up to date.

People were supported by kind staff who promoted their independence, choice and control. Staff were aware of people’s preferences and wishes and supported people in line with these. One staff member said, “I listen to residents needs and wants.” Staff gave examples of person-centred care. People’s care records included details of how they liked their care. People’s risk assessments and care plans were regularly reviewed and updated where needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had their needs assessed, their care planned and regularly reviewed. The registered manager and staff worked with people, their relatives and other professionals to promote person-centered care that achieved desirable outcomes for people.

People, relatives and staff felt they had opportunity to provide feedback and generally had no complaints. Formal surveys were completed which helped to identify areas for improvement, action plans stated these areas would be improved although details of how this would be achieved were not always recorded.