Strathmore Nursing Home

The provider was previously in breach of legal regulations in relation to safe care and treatment and good governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations. The provider had improved the effectiveness of quality assurance and governance arrangements and medicines management; however this was a 'work in progress' and further improvements were needed to consistently embed practices.

People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Staff received training and regular supervisions. Staff managed medicines safely and involved people in planning any changes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff carried out risk assessments and regularly reviewed these.

People received kind and compassionate care. Staff protected and respected people’s privacy and dignity and understood and responded to their individual needs. People’s physical, mental and social needs were holistically assessed and met. Care and treatment were coordinated with involvement from other relevant organisations.

There was an open and transparent culture within the management team with a clear focus on providing good care. People and those important to them were involved in planning their care, where possible. The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly.

Staff described a positive and open culture where they felt supported and able to raise concerns or suggestions. Concerns and complaints were managed appropriately. The registered manager reviewed feedback for trends and shared learning across the team to improve service delivery.