Hillsborough Residential Home
- Care home
- 22 beds
- No nursing
- Dementia care
- Registered since 2011
- Cornwall, South West
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
8 ratings
First rated Good in 2015, most recently Good in March 2026.
7 months
since the latest rating was published.
81%
of rated care homes in Cornwall are Good or Outstanding (89% across the South West, 83% across England).
Hillsborough Residential Home: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Chyvarhas Residential and Nursing Home (Good, 0.2 miles away) and Addison Park (Good, 0.3 miles away).
Nearest care homes:
- G Chyvarhas Residential and Nursing Home Good, 0.2 miles away
- G Addison Park Good, 0.3 miles away
- – Appleby Lodge No overall rating, 1.6 miles away
- G Woodlands Good, 4.4 miles away
- G Eldon House Residential Home Good, 5 miles away
What inspectors found
From the Care Quality Commission's assessment published 13 March 2026 (assessment visit 2 February 2026). Quoted under the Open Government Licence.
Date of assessment: 11 February 16 February 2026.
Hillsborough Residential Home provides personal care and support for up to 16 older people, some of whom may be living with dementia. The assessment was completed to check improvements had been made following our previous inspection.
The provider was previously in breach of the regulations in relation to safe care and treatment, recruitment and good governance. Improvements were found at this assessment and the provider was no longer in breach of the regulations.
The manager had made improvements at the service, and this was reflected in the organisation of the service and staff morale. Staff told us they were well supported and able to raise any concerns or ask for support if needed.
Medicines were mostly managed safely, and staff were trained and competent. Some improvements were required to ensure clearer guidance and recording, particularly around topical medicines and PRN (medicines to be used ‘when required’). Medicines were stored safely and medicine administration records were completed as required.
Assessments were completed before anyone was admitted to the service or following any change in needs. This enabled the manager to monitor if they were still able to meet people’s needs.
Staff knew people well and had a good understanding of how they preferred to be supported. There were enough staff available to meet people’s needs and use of agency staff had decreased. Recruitment checks were completed prior to new staff starting work.
We did identify some areas where further improvements were required including completing capacity assessments and updating risks in people’s care plans. We reported this to the manager who took immediate action to address these shortfalls.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. We identified breaches of regulations in relation to safe care and treatment, the way in which people’s medicines were managed, safe recruitment and governance at the service.At this assessment the service was no longer in breach of regulations and the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good.At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good.At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good.At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. We identified breaches in relation to the governance of the service.At this assessment we found the breach of regulations had been met, the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Dawn Lavers
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)14 inspection reports, latest 18 October 2022. Latest assessment published 13 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 05405405 (opens Companies House)
Getting help from Cornwall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cornwall Council
- Ask for a care needs assessment
- Phone: 0300 1234 131, Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 10am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Cornwall Council
Checked on the council's website, November 2026.
Common questions
- Does Hillsborough Residential Home provide nursing care?
- No. The Care Quality Commission lists Hillsborough Residential Home as a care home without nursing.
- How many beds does Hillsborough Residential Home have?
- The Care Quality Commission's register lists 22 beds at Hillsborough Residential Home.
- When was Hillsborough Residential Home last inspected?
- The Care Quality Commission's latest rating for Hillsborough Residential Home was published on 13 March 2026.
- Who runs Hillsborough Residential Home?
- Hillsborough Residential Home is run by Hillsborough Residential Home Limited.
- What is Hillsborough Residential Home's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01579 383138
- Address
- Southern Road, Callington, PL17 7ER Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Chyvarhas Residential and Nursing Home (Good, 0.2 miles away) and Addison Park (Good, 0.3 miles away).
Nearest care homes:
- G Chyvarhas Residential and Nursing Home Good, 0.2 miles away
- G Addison Park Good, 0.3 miles away
- – Appleby Lodge No overall rating, 1.6 miles away
- G Woodlands Good, 4.4 miles away
- G Eldon House Residential Home Good, 5 miles away