Woodlands

People received their medicines as prescribed. Where possible people were encouraged to manage their own medicines to maximise their independence.

People were empowered to make meaningful decisions and choices. Staff understood people's communication preferences and used a range of communication tools appropriately to support people's decision making.

People were supported to have choice and control in their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care

Staff protected people from all forms of abuse and discrimination, and understood how to raise safeguarding concerns should this be necessary. The service was fully staffed, and people's individual needs and preferences were recognised and respected. Staff worked with people to identify goals and took pleasure in celebrating people's achievements. Professionals were complimentary of the care and support the service provided.

Right Culture

The registered manager had developed a supportive caring culture that valued and celebrated people's achievements. People were comfortable with their staff who they regularly tricked and joked with.

The registered manger provided effective leadership to the staff team who reported they were well supported. Audits had been completed regularly to monitor performance and identify any areas of possible improvement within the service. The consistent staff team enjoyed spending time with the people they supported. People's requests in relation to staff skills had been acted upon by the registered manager and a member of staff able to compete with people's gaming skills had been recruited.