The Lawns Care Home

We found the following examples of good practice.

Staff were following current infection prevention and control guidance to help people to stay safe. We saw personal protective equipment was readily available and accessible, such as surgical face masks, disposable gloves and aprons, and staff used these appropriately during the inspection.

Staff received training in the management of infection control and using personal protective equipment appropriately.

The provider had implemented a programme of testing for both people using the service and staff, which all parties participated in.

The premises looked clean and hygienic. Additional cleaning processes had been put in place and there was a clear audit trail. The registered manager carried out regular infection control audits, and worked with the staff team to ensure infection prevention and control measures were followed to ensure people stayed safe.

People were supported to stay in regular contact with their families. The service had a clear process and booking system in place for visitors. Visitors were expected to undertake a screening process, decontaminate their hands, wear facemasks and ensure they socially distanced at all times during their visit.

The garden area had been arranged for socially distanced visits. The provider had recently refurbished a large summer house so that people could meet with their visitors comfortably during the colder weather. Staff also helped people stay in touch with family and friends through phone and video calls.

Information to help people understand the pandemic, including explaining why staff wore masks, had been used and displayed around the service in a variety of formats including easy read and pictorial formats.

Further information is in the detailed findings below.

The five questions we ask about services and what we found