Chollacott House Nursing Home
- Care home
- 42 beds
- Nursing care
- Dementia care
- Registered since 2010
- Tavistock, Devon, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
28 of 283
rated care homes in Devon are rated Requires improvement, like this one.
Chollacott House Nursing Home: inspection record
Rated Requires improvement in November 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Tregarland (Outstanding, less than 0.1 miles away) and Crelake House Residential Care Home (Good, 0.2 miles away).
Nearest care homes:
- O Tregarland Outstanding, less than 0.1 miles away
- G Crelake House Residential Care Home Good, 0.2 miles away
- G Lyndale Residential Home Good, 0.4 miles away
- G The Lawns Care Home Good, 0.5 miles away
- – Abbotsfield Hall Residential Home Not yet rated, 0.9 miles away
About the service
From the Care Quality Commission's inspection report published 11 November 2022. Quoted under the Open Government Licence.
Chollacott House Nursing Home (hereafter referred to as Chollacott House) is a residential home that provides personal and nursing care for older people. Chollacott House accommodates 42 people in one adapted building. At the time of the inspection 29 people lived at the service.
What inspectors found
People's care records were not always reflective of their care or health needs. We found aspects of people's care experience could be improved further. For example, some people were not treated in a manner that always promoted their dignity. Furthermore, people's social care needs were not being attended to and there were prolonged periods of time where people did not receive meaningful engagement with staff. People were supported by staff who understood how to recognise and escalate safeguarding concerns. There were adequate numbers of staff to support people with their care and health needs. Staff had been recruited safely and received an induction and supervision. Staff followed good hygiene practices.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff understood their roles and responsibilities. Quality assurance systems were not always effectively used to monitor and drive improvement. The service had partnerships with other agencies such as health and social care professionals to meet people's needs.
Questions to ask when you visit
- Safe was rated Requires improvement on 11 November 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Caring was rated Requires improvement on 11 November 2022. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 11 November 2022. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Barbara Kader
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)12 inspection reports, latest 11 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Stonehaven (Healthcare) Ltd
- Ownership type
- Organisation
- Companies House number
- 03650153 (opens Companies House)
Stonehaven (Healthcare) Ltd runs 8 services, all in the South West. 7 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Stonehaven (Healthcare) Ltd
- G Bluebell House Good. Care home, Devon
- G Cross Park House Good. Care home, Torbay
- G Dove Tree House Good. Care home, Devon
- G Kent House Good. Care home, Devon
Getting help from Devon County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Devon County Council
- Ask for a care needs assessment
- Phone: 0345 155 1007, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Chollacott House Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Chollacott House Nursing Home as a care home with nursing.
- How many beds does Chollacott House Nursing Home have?
- The Care Quality Commission's register lists 42 beds at Chollacott House Nursing Home.
- When was Chollacott House Nursing Home last inspected?
- The Care Quality Commission's latest rating for Chollacott House Nursing Home was published on 11 November 2022.
- Who runs Chollacott House Nursing Home?
- Chollacott House Nursing Home is run by Stonehaven (Healthcare) Ltd. It runs 8 services, all in the South West.
- What is Chollacott House Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 11 November 2022.
Contact
- Phone
- 01822 612811
- Address
- 61 Whitchurch Road, Tavistock, PL19 9BD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Tregarland (Outstanding, less than 0.1 miles away) and Crelake House Residential Care Home (Good, 0.2 miles away).
Nearest care homes:
- O Tregarland Outstanding, less than 0.1 miles away
- G Crelake House Residential Care Home Good, 0.2 miles away
- G Lyndale Residential Home Good, 0.4 miles away
- G The Lawns Care Home Good, 0.5 miles away
- – Abbotsfield Hall Residential Home Not yet rated, 0.9 miles away