Cross Park House

People were protected from the risk of abuse as staff were aware of their safeguarding responsibilities and how to report any concerns. There were adequate numbers of staff with the appropriate skills and experience to meet people's needs. Staff were recruited safely and received an induction and training to ensure they could meet people's requirements.

People's medicines were managed safely and given as prescribed. Staff followed infection control guidance and had access to Personal Protective Equipment (PPE).

People were supported by staff that were caring and treated them with dignity and respect.

People's needs and choices were assessed, and their care was reviewed regularly. Care records identified people's individual risks and how these should be managed to reduce the risk of harm.

Staff understood their roles and responsibilities and felt confident in their role. Staff liaised with other health and social care providers to ensure people's health and care needs were met.

People were supported to have maximum choice and control of their lives and supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to maintain relationships with their families and had access to a range of activities both within the service and community.

The provider carried out regular audits of the service to oversee the quality of the care provided. This included competency checks of staff to assess whether staff were working in line with best practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk