Belmont House Devon Ltd

Since the last inspection the provider had made improvements to the service to ensure people's care was delivered safely. There were effective quality monitoring systems in place to monitor the quality of the care and support people received which provided good outcomes for people.

Staff understood people's needs, preferences and what was important to them. Staff respected people's privacy and dignity, encouraged people with making choices, and promoted their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they felt safe. People were protected from the potential risk of harm and abuse as staff understood their responsibilities for safeguarding people and followed the provider's policies and procedures.

Risks to people's health, safety and wellbeing had been assessed and measures were in place to manage these risks. Medicines were managed safely. People were protected from the risk of infection.

There was sufficient staff at the service and the provider operated safe and robust recruitment and selection procedures to make sure staff were suitable and safe to work with people.

The provider and registered manager promoted a positive culture within the service and people received care that was person-centred.

People and their relatives were asked for their views about the quality of the care delivered at the service through surveys and meetings with people and their relatives.

People had access to health services to meet their needs, and there was positive feedback from healthcare professionals about their relationship with the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk