West View

The management team and the provider were introducing changes at the home to create an inspiring environment for people living with dementia. There were systems in place to ensure people were assessed before they started using the service; care plans were based on people’s individual assessed needs. Staff understood about risk and how to keep people safe. Risks were assessed and regularly reviewed. The provider had safe recruitment processes. Staff received an induction when they first started working at the service and training relevant to their roles. The provider ensured staffing met the needs of the people living in the home.

The leadership team completed assessments to ensure the staff could meet the care needs of people planning to move to the home. Knowledgeable staff demonstrated a good awareness of people’s individual care and support needs, including people’s preferences and routines.

People received kind and compassionate care from staff who used positive and respectful language.

Changes were being introduced to enhance staff practice which ensured people living with dementia were treated as equals. Staff told us they were excited about developing the way they worked and expanding their knowledge of person centred dementia care. The management team outlined how changes had been shared with the staff group and the options provided to staff to become involved.

Staff and leaders demonstrated a positive shared direction and were focused on learning and improvement. Staff in all roles had access to information on the new approach and showed a commitment to safe, high-quality, compassionate care. Staff confirmed the management team was visible and approachable. Regular supervisions were work in progress, but team meetings took place to provide another space for staff to ask questions and raise training requests. The management team were establishing new checklists and systems to oversee the governance of the service. During the inspection, changes were implemented to make these systems more effective and easier to audit. This included complaints records and decisions linked to consent.