Cann House Care Home

This key question has been rated requires improvement. We identified 2 breaches of regulation in respect of safe care and treatment, and good governance systems and processes. The providers governance systems and processes had failed to identify people were not always protected from the risks associated with the environment they lived in and people’s rights were not always protected. Risks associated with people’s skin were not being fully managed and mitigated. Care plans and risk assessments were not always up to date or contained enough information to guide staff on how to care for people safely. Improvements were needed to ensure all medicines were managed in a safe way.

Staff understood how to keep people safe and their responsibilities in relation to reporting accidents, incidents or concerns. Systems and processes were in place to ensure there was continuity of care for people moving between healthcare services and providers. The service was clean and free from the risk of infections.

We have rated this key question requires improvement and have identified a breach of regulation in respect of good governance. The provider and management team had failed to operate effective governance systems and processes which did not identify the concerns we found at this assessment. This has led to failings in relation to the safety of the environment, safe care and treatment including medicines management, ensuring people’s rights were protected and governance systems and processes at the service.

Staff spoke positively about communication at the service and told us they worked in partnership with health professionals.