Manor House

Manor House is in a residential area and is an adapted older style two floor detached building with a garden. There is lift access for people who may struggle with stairs.

People looked happy, healthy and responded positively when staff approached them or spoke with them. The atmosphere was friendly and peaceful.

Improvements to the environment were clear, renovations had taken place in several rooms, and improvements had been made to the laundry, bedrooms, fire systems and dining area.

Risks were assessed and monitored, and guidance given to staff on how to mitigate them. Risks that people faced and care needs were regularly reviewed. Learning from accidents and incidents was shared and clear systems were in place for safeguarding concerns.

Medicines were managed safely. Improvements to infection control processes had been made. Staff wore personal protective equipment (PPE) and clear guidance was in place regarding keeping people safe from the risks associated with the coronavirus pandemic. Staff were recruited safely and there were enough of them to meet people's needs.

Quality systems were robust and staffing structure and accountabilities were clear. Relatives gave us positive feedback about the manager and care staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.