Ashfield

There had been extensive refurbishment and decoration of all areas of the premises including new carpets and fresh paintwork and ongoing maintenance of the front and back garden spaces. This gave it a homely feel for people who had also helped decorate the home for Christmas.

People felt safe at the home and looked relaxed and comfortable in their environment.

People received their medicines safely from staff who had received specific training to carry out the task.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were able to follow their own routines and make decisions about their day to day care and support. Care was personalised to each individual and staff respected people's choices.

People's privacy and dignity were promoted. Each person had a single room where they could see visitors or spend time in private.

There were enough staff to support people with their physical and leisure needs. A wellbeing co-ordinator worked together with care staff to enable people to go out and to participate in activities they enjoyed as a group and individually with staff.

Staff worked with healthcare professionals to make sure people received care and treatment which met their individual needs.

The provider had systems in place which monitored standards of care within the home. This included audits, meetings and satisfaction surveys. This helped to make sure ongoing improvements were implemented.