Miramar

People had person-centred care plans which reflected their needs and choices. People and their relatives (if appropriate) were involved in their care planning and during reviews.

People received their medicines safely. Staff were suitably trained and had their competencies assessed regularly. There was enough staff to safely support people.

Risks to people had been fully assessed and mitigated to help keep people safe. People's care plans were individualised and included involvement from other healthcare professionals, goals and plans moving forward.

Staff wore PPE appropriately and followed government guidance in relation to COVID-19. The home was clean and suitably decorated with ongoing improvements in progress.

The registered manager had an effective quality and assurance system in place which allowed them to monitor and improve the quality and safety of the care provided. People, relatives, health professionals and staff were asked for feedback to help improve the care provided. Lessons learned from incidents were also used to improve the service provided. The registered manager engaged with services and businesses in the community to further promote understanding of mental health and encourage people's independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.