Kenwyn

Kenwyn is an adapted building with bedrooms and communal areas over two floors. There is a passenger lift to access the first floor.

Safe systems were followed to ensure people's medicines were stored, administered and recorded correctly.

Sufficient staff were employed to provide the care and services people needed. New staff were carefully checked before employment to ensure they were suitable for the job.

People received effective care. The staff demonstrated a sense of pride in the home and their jobs. There was a strong sense of teamwork and a happy atmosphere. A member of staff told us, "I'm loving my job". Care plans provided good information on each person's health and personal care needs. People received care that was responsive to their changing needs. Care plans were reviewed and updated regularly Records showed staff had provided the care and support people required. There was a strong emphasis on supporting people's well-being and happiness. Staff knew people well, understood the things that people were interested in, and supported people to participate in a range of group and one-to-one activities. People received personalised and sensitive care at the end of their lives. The level of training for staff had improved since the last inspection. The provider supported staff to gain relevant qualifications.

Staff worked closely with local health professionals to ensure people received treatment and advice promptly when needed. Risks associated with people's health were monitored closely, for example weight loss, skin damage and falls.

People had been consulted to ensure menus reflected their choices and nutritional needs. A range of healthy and appetising snacks were also offered.

The service was well-led. The provider had systems in place to monitor all aspects of the care and services and ensure the home was running well. The provider employed a team including training manager, quality assurance and a director of operations who supported and monitored the home through visits, telephone and video calls. The provider had sought the views of people living there, relatives and staff to ensure the quality of the service was constantly reviewed and improved.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.