Creedy Court

Staff enabled people to access specialist health and social care support in the community.

Although during the pandemic some activities ceased, they were beginning to start up again now. People were supported by staff to pursue their interests, for example, Tai Chi. Some people had contributed to painting a mural inside one of the buildings. Pottery art works made by people living at Creedy Court were well displayed on internal walls. Three people told us they were going out to do three different activities. Some people were moving freely around the property whilst accompanied and interacting with staff. Others were supported in keeping with their needs and preferred routines and having some time where staff were present but not actively interacting with them.

Right Care People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. One relative told us, "I would say they are extremely competent, loving and caring." One person told us "They look after me. I can get fed up, but I like a chat with my staff friends."

Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it.

The service had enough appropriately skilled staff to meet people's needs and keep them safe.

Right culture People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes.

Staff placed people's wishes, needs and rights at the heart of everything they did.

One person told us, "I am very happy, I have a nice room and I love all the staff." Friends and family told us "[Person's name] is very happy at Creedy and is getting a good service" and "I'm really happy with how things are."

People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs. One person enjoyed spending time in the office with staff. In response to their interest, they had their own photo ID work lanyard which they were keen to show us, and were clearly enjoying joining in the office atmosphere.