Beis Pinchas

People's experience of using this service: The registered manager and management team demonstrated exceptional leadership which positively impacted people using the service and staff working at the home. People using the service and those close to them were involved in how the home was run and were at the centre of all decision making. All staff had clear roles and responsibilities and understood the values of the service and lived these values every day. The management ensured that no one living or working at the home was disadvantaged because of their background, culture, disability or other protected characteristic. People and relatives told us the registered manager and office and care staff were exceptionally caring and this was evident in the whole ethos of the home. People received high-quality and person-centred care where staff knew people extremely well. Everyone living at the home, including those people with high care needs or those who were living with dementia were encouraged to live their lives as independently as possible. People were supported to identify and access activities that were meaningful and improved their wellbeing. The home was a hub for the local community which meant people living there benefited from support groups and continued to be valued as vital members of the community. Staff were well supported, and their views and opinions listened to and used to improve the care delivery. Staff developed highly positive and trusting relationships with people and their relatives. Staff were provided with equal and inclusive developmental opportunities to progress their careers with the provider. People and relatives told us staff provided safe care. The provider ensured people's safety by involving outside organisations in promoting safety. People were protected from the risk of abuse, harm, poor care and neglect. People were supported by sufficient numbers of staff who were suitably recruited, and knew the risks associated with people's needs and how to manage them safely. People's needs were assessed before they moved into the home, and they received consistent, timely and effective care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were encouraged to live healthy lives with effective support from staff. People's end of life care needs was met sensitively and people were encouraged to voice their wishes, aspirations and supported to live their dreams.

People and relatives were satisfied with how complaints were addressed.