Temple Grove Nursing Home

Temple Grove accommodates people across four units, each of which has separate adapted facilities. One of the wings specialises in providing care to people who require support with complex care needs, such as spinal injuries. The service also provides respite support to people. Respite is when a service provides care to a person for a period of time, without them living there permanently. This could include support when coming out of hospital.

People felt listened to and the personalised dedicated support had a profound impact on their wellbeing. Relatives told us how much this meant to them and their loved ones. Staff had considered every aspect of support required for end of life care and created innovative ways to support people and their relatives during this difficult time. Activities were thoughtfully planned centred on people's interests and staff promoted strong links with the community.

Everyone we spoke to was highly complementary about the registered manager and how the service was run. One relative said, "The registered manager really has her finger on the pulse. She is so caring." The management team spoke with great passion about the service and encouraged staff to provide the best possible care to people.

The registered manager and quality training manager used creative ways to listen to people's views and acted on them to improve. Community involvement was strongly promoted and opened up new networking opportunities for people.

The management team had good oversight of what happened day to day. They had developed tools to help track the quality of the care and support, so they could improve it. There was a culture of everyone being involved in the continuous improvement of the service.

Equality and diversity were deeply embedded into the home. People's differences were highly respected and supported. Staff worked hard to promote people's independence mitigating any risks, so they were not restricted from doing what they wanted to do. A relative told us, "My relative is treated as a person, not a number. Staff are absolutely brilliant and care so much."

People and relatives told us they felt safe and were supported by a strong, knowledgeable staff team. People were involved in recruiting staff, so they had a say about who would support them. People received their medicines safely and were supported to have as much control as they wanted over their medicines.

Everyone we spoke to was confident that staff had the skills and knowledge to meet people's needs. People were supported by a range of health and social care professionals to improve their wellbeing. People's nutritional needs were consistently met, and they were positive about the quality and quantity of food provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.