Woodlands

Woodlands is a residential care home providing personal care to up to 40 people aged 65 and over. At the time of the inspection the service was supporting 35 people some of whom were living with dementia. Woodlands is split over three floors with a garden, and enclosed courtyard.

People were safe at the home and people and their relatives told us they felt safe. The provider had robust recruitment policies and staff were well trained and confident in their roles. There were enough staff to support people when they needed help. The home was clean, and risks were regularly assessed and minimised. The home had clear safety policies which staff were trained in and which were followed. Trained staff administered medicines according to clear policies. Effective quality assurance systems were in place to monitor the quality of care. The décor was dementia friendly and corridors were decorated in themes with input from people that lived at the home. There was space for people to walk about the home easily. People were encouraged to personalise their spaces. A relative told us "Mum thinks of this as her home, she had to go to A&E but she talked about going home [to Woodlands]." People spoke extremely highly of the food. The menus were accessible to all, and the chef was led by people as to what to cook. People told us "I like the food, there's nothing to complain about here." And a relative told us "She loves the food, it's restaurant quality at times. I wouldn't mind coming here myself."