Oakwood Court

The service was run by a dedicated management team. The registered manager created an open and inclusive culture for people, their relatives and staff. They had an open door policy and welcomed feedback about the service for continual service development.

Improvements had been made since our last inspection; risks were now being managed safely. Personal emergency evacuation plans were now in place and were under regular review. Care plans and risk assessments for people who experienced emotions of distress were now available for staff to follow. Incidents and accidents were now collated on a central log and analysed for trends and patterns so lessons were learned and shared.

People were supported by kind and caring staff who were recruited safely, trained, and supervised. People’s medicines were stored and administered safely, but improvements for recording the use of as required medications was needed. The provider’s safeguarding policy was followed by staff to ensure people were protected from the risk of harm or abuse. The service was clean and maintained to a good standard and provided an accessible environment for people living with dementia.

Health and social care professional advice was sought in response to people’s changing needs. Staff followed the advice, monitored outcomes and provided feedback to professionals when needed.

People benefitted from a stable staff team; staff understood people’s communication methods so were able to effectively communicate and support them. People were observed to engage in the activities provided. People were consulted in new activities to try or outings they may wish to go on.

People were asked their views on how they wanted to be supported and where they may feel improvements could be made to the service; their views were listened to.