The Goldbridge

We found the following examples of good practice:

The provider ensured flexibility in how the service was run in order to meet people's needs. For example, over the Christmas period people had a choice of either having relatives visit them within the home or people could go and visit their families. The management team ensured all measures, such as COVID-19 testing, followed government guidance. They also increased staffing levels to make this happen.

The provider assessed people's individual needs, including their communication needs. The management team ensured staff had access to transparent visors which they could wear when supporting people who found it difficult or distressing to communicate with staff wearing standard face masks.

The design and layout of the premises enabled effective social distancing. People's rooms had en-suite showers; there were two corridors per floor and there were wide corridors. Since the onset of the COVID-19 pandemic, the provider had installed a 'pod' to facilitate remote alternatives to face to face visits, when necessary or preferred.

The provider's approach to facilitating safe visiting aligned to government guidance and was risk assessment based. Where people's relatives opted for an essential caregiver status, they, as well as the relatives of people receiving end of life care, had unrestricted access to see their loved ones. The management team kept people's families updated with any changes and updates including the changes to visiting arrangements.

The five questions we ask about services and what we found