Highcroft Nursing Home

Medicines were safely managed and administered. People had individual plans for 'when required' medicines and regular checks took place to ensure medicines were managed in line with legal requirements.

People were protected from the risk of harm, and people's relatives told us they felt their family members were very safe at Highcroft Nursing Home. Regular checks were carried out, and staff had received training in safeguarding and reporting concerns. There were enough staff to keep people safe, and staff knew people well.

Staff, relatives and people who lived at the service told us there was a positive culture which was person- centred, open, inclusive and empowering. This supported people to enjoy good health and wellbeing. People and relatives, we spoke with were very happy with the care they received. Staff we spoke with were proud of the care and service they provided and felt well supported by the management team.

There was effective communication and the management team understood their responsibilities. The service appeared organised and well run. Systems and processes were in place to regularly check quality and safety.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.