Nashley House Retirement Home

The managers at the service had been proactive in identifying and introducing infection control measures in all areas of the service. Visitors to the service were admitted through a locked gate and taken through hand washing, sanitising and health questions on arrival at the service.

Professional visitors had a hand washing and sanitising station outside the front door which they used before entry. All visitors were required to wear personal protective equipment (PPE) in line with public Health England (PHE) guidance.

All deliveries to the service were disinfected prior to acceptance into the service and underwent a further 72 hour quarantine period. The machine used to disinfect deliveries was also used to clean communal areas and communal soft furnishings.

The service had been proactive in arranging socially distanced visits. During the summer a marquee was in the garden. The service had recently organised a visitors 'pod' to enable safe visits. The pod was heated, could be easily cleaned, and had intercom access to the dining room. People could see their visitors through the window and the microphone was designed to support people who had compromised hearing. The registered manager told us they had received positive feedback from both people who lived at the service and relatives.

Two bedrooms had been designated as 'isolation' for people admitted to the service. People were supported by one assigned member of staff per shift to reduce any potential risk to other people. Following a fourteen day isolation period people moved into the main house. If necessary people could also isolate within their bedrooms and procedures were in place should this be needed. There were arrangements in place for visits for anyone approaching the end of their life.

The managers had contingency plans in place should areas of the service need to be separated off in the event of an outbreak. There were contingency plans for staffing. One member of staff had lived temporarily in a caravan within the grounds at the beginning of the pandemic in order to minimise the risk of their contracting and passing on infection.

All areas we saw were clean and fresh smelling. There was a cleaning rota, including regular deep cleaning, in place. Furniture had been moved apart to enable some distancing but the managers told us they were mindful that primarily it was people's home. People were supported to clean their hands regularly and before entering the dining room.

Staff told us morale was good and they said they worked well together as a team. The managers told us they placed high importance on staff well-being and had put measures in place to support this.

Further information is in the detailed findings below.

The five questions we ask about services and what we found