Coates Garden House

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported by staff to pursue their interests and were supported to achieve their aspirations and goals. People had a choice about their living environment and were able to personalise their rooms. The environment was well furnished and maintained and met people's sensory and physical needs.

Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. Staff had training on how to recognise and report abuse and understood how to protect people from poor care and abuse. There was enough appropriately skilled staff to meet people's needs and keep them safe. Staff and people co-operated to assess risks people might face and where appropriate, staff encouraged and enabled people to take positive risks.

Right Culture: We have made a recommendation; the provider reviews the governance systems in place at service level. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. Staff turnover was low, which supported people to receive consistent care from staff who knew them well. People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff.