Dolphin Court

We found the following examples of good practice.

● Visiting to the home is arranged through an appointment system. ● Temperature checks are carried out on all people visiting the home. ● All visitors to the home are required to wash their hands and wear masks on arrival. ● All visitors are requested to sign in the visitors log book. ● Risk assessments were sent out to families who were updated weekly. ● Virtual visits were arranged for families who are not able to visit their relative in the home. These took place over the internet and using the telephone, ● A detailed contingency plan was available for staff to follow, which provided them with up to date guidance on Covid 19. ● People admitted to the service would be required to be tested for Covid 19 and isolate for 14 days in their own room on admission. The last admission was approximately three years ago. ● Personal protective equipment (PPE) was available to staff who were using the appropriate PPE throughout our inspection. ● Staff had received training in infection prevention and control as well as the donning and doffing of PPE. ● The home had enough supplies of PPE and arrangements were in place to monitor stock and re order supplies as required. ● Staff had worked with people to ensure they understood why staff were using masks. Masks were given to the people living at the home so they could explore and become familiar with them. Some people chose to wear the masks. ● Systems were in place to test the staff weekly for Covid 19. When people were being considered for testing the registered manager told us they would have to have capacity and best interest decisions in place. Appropriate plans were in place to ensure the correct action was taken if anyone tested positive. ● One flat was vacant and was kept available to be used if needed to isolate people. ● The environment was clean, and arrangements were in place for regular cleaning with special attention being paid to touch points. The correct receptacles were available for the removal, following use, of PPE which was kept for 72 hours prior to being disposed of into the main waste bins. ● Comprehensive communication arrangements were in place to ensure people, staff and their relatives were kept up to date about Covid 19 prevention measures and the safety arrangements within the home. ● Contingency plans were in place for winter and the possibility of a second wave of Covid 19 should the home become affected.

● Vulnerable staff were risk assessed and supported to manage any health conditions or to shield if required.

Further information is in the detailed findings below.

The five questions we ask about services and what we found