Stonecroft

There were some shortfalls in completion rates of training. The registered manager was taking action to address this. When concerns had been raised, these had been used as an opportunity to put things right. There were effective systems, processes and practices to ensure people were safe from risk of harm and abuse. The majority of staff had completed safeguarding training and safeguarding policies and procedures were available. Rotas were planned to ensure that staff were on duty who had undertaken advanced training to meet people’s more complex needs. Recruitment was safe. There were clear processes in place to assess, plan for and review risks to people. People’s care plans contained detailed and personalised risk management plans that discussions with staff confirmed they were aware of and understood.

Staff knew people well and this helped to ensure they were able to anticipate their needs and seek appropriate support or guidance.

There was scope to further develop the governance systems to ensure they provided adequate scrutiny of areas such as training compliance. The registered manager was taking action to address this. Staff were confident that the leadership team were committed to delivering a good quality service. Staff told us they were encouraged to share their ideas and in doing so to be involved in developing and improving the service. The leadership team implemented recognised best practice to improve experiences and outcomes for people.