Shaftesbury New Court Place

The service had been developed in line with most of the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities to live meaningful lives that include control, choice, and independence.

The service was larger than current best practice guidance and had the appearance of a care home. However, the service had been designed to meet the needs of people with physical disabilities. This included wide corridors, large open spaces and adapted environments (such as adjustable height surfaces). The size of the service having a negative impact on people was mitigated by the personalised care provided. Both the people and relatives we spoke to were positive about the quality of care at the service. People had opportunities to feed back about the service and take part in activities they enjoyed. People were encouraged to personalise their rooms.

People were safe at the service and there were enough staff to meet their support needs. Staff had received all necessary training and had a good understanding of people's needs.

People's needs were fully assessed. Detailed support plans were in place and reviewed regularly. Risks were managed appropriately. People were supported to manage their medicines safely.

The environment was clean and fully adapted to meet people's needs.

People were supported to eat and drink, in line with their individual needs. The service worked well with other professionals to ensure people received the right support.

People and their relatives told us staff were kind and caring. People were supported to communicate their wishes and make decisions. Staff were knowledgeable about the most effective methods to support people to communicate.

The provider had quality assurance systems in place. The management team had effective oversight of the service and staff felt well supported in their role.