Butterfly's Care Home

This comprehensive inspection took on the 11 January 2018 and was unannounced.

At the last inspection in June 2016, the service was rated Good overall.

At this inspection, we found the service remained Good as all relevant standards were met.

People and their relatives were complimentary about the staff team and the quality of care received. A motivated, caring and well-trained staff team cared for people. Staff understood how to identify people at risk of abuse and aware of protocols for reporting any concerns they might have.

Staff had been provided with sufficient guidance and information within care planning records, staff meetings and supervision support.

Care and support plans were personalised, regularly reviewed and accurately reflected people's care and support needs. This included an assessment of their health care needs and the planning of personalised activities, which reflected people's autonomy and choice about how they lived their daily lives.

People's likelihood of harm was reduced because risks to people's health, welfare and safety had been assessed and risk assessments produced to guide staff in how to mitigate these risks and keep people safe from harm.

Medicines were managed safely and the provider's recruitment procedures demonstrated that they operated a safe and effective recruitment system.

The culture of the service was open, inclusive, empowering and enabled people to live as full a life as possible. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

There were a number of quality and safety monitoring audits to help ensure the service was running safely, effectively and to plan for improvement of the service.

The five questions we ask about services and what we found