Catherine Miller House

We have made a recommendation about a review of recording systems to effectively manage the service.

Risks to people's health and wellbeing were assessed and updated. Staff knew people's needs well, knew how to protect and safeguard them and people told us they were safe. Recruitment processes had been improved to ensure the safe employment of staff. Staff had received an induction process and staff training was up to date with refresher training ongoing.

There were enough staff on duty to provide appropriate care and support to people living at Catherine Miller House. The service was clear about its responsibilities relating to medicines management. This ensured people received their medicines as prescribed. People were protected by the service's infection prevention and control practices.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The management team were visible in the service and promoted person centred care. Staff felt supported, were kind and caring and enjoyed working at the service.

The provider and staff team had developed positive working relationships with external stakeholders and other healthcare professionals. Lessons had been learnt when things had gone wrong.